Terms and Conditions

Last updated: 10.07.2025

Company Information:
Mai Pood
Business entity: Liivrand OÜ
Registration number: 14939749
Location: Viljandi, Estonia
Email: [email protected]

1. General Terms

1.1. These Terms and Conditions apply to the ordering, purchasing, and use of products bought from the Mai Pood online store at https://maipood.mozello.shop
1.2. Mai Pood is an online store offering eco-friendly, handmade home and body care products.
1.3. By placing an order, the customer confirms that they have read and agree to the current Terms and Conditions.

2. Product Information and Liability

2.1. All Mai Pood products are handmade in small batches from natural ingredients.
2.2. Product information, including ingredients, usage instructions, and warnings, is provided honestly and transparently in the product descriptions and on packaging.
2.3. Mai Pood is not responsible for any incompatibility arising from individual allergies or sensitivities to ingredients.
2.4. We always recommend performing a patch test (e.g., on the inner elbow) before using a new product to avoid possible allergic reactions.

3. Prices and Payment

3.1. All prices are listed in euros (€) and include VAT applicable in the Republic of Estonia.
3.2. Payments can be made securely via bank link, credit card, or other payment methods offered in the online store.

4. Ordering and Delivery

4.1. Customers place orders by selecting desired products, adding them to the shopping cart, and filling in the necessary information.
4.2. The order is considered confirmed after the payment has been received.
4.3. Orders are usually dispatched within 2–5 business days after the payment has been received.
4.4. Products are delivered via the chosen parcel locker service or other selected delivery methods.

5. Returns and Cancellations

5.1. According to the Law of Obligations Act, customers have the right to return products purchased online within 14 days of receiving the goods.
5.2. Hygiene products (such as soaps, deodorants, toothpastes, etc.) can only be returned if unopened and unused.
5.3. Return shipping costs are borne by the customer, unless the product was defective or incorrect.
5.4. Refunds will be issued within 14 days after the returned products are received and inspected.

6. Data Protection

6.1. Mai Pood processes customer personal data in accordance with applicable data protection regulations (GDPR).
6.2. Personal data is used to fulfill orders and provide customer service and is not shared with third parties without the customer's consent, except for logistics partners (e.g., courier services) necessary for delivery.

7. Intellectual Property

7.1. All texts, images, logos, and other content in the online store belong to Mai Pood and may not be copied, distributed, or used without permission.

8. Dispute Resolution

8.1. All disputes shall primarily be settled by mutual agreement.
8.2. If no agreement is reached, disputes shall be resolved under the laws of the Republic of Estonia in Harju County Court.
8.3. Customers may also contact the Consumer Disputes Committee (www.tarbijakaitseamet.ee).

Return Policy

Last updated: 10.07.2025

Mai Pood wants every customer to be satisfied with their purchase. If you need to return a product, please follow the guidelines below:

1. Right of Return

In accordance with the Law of Obligations Act, products purchased from the online store may be returned within 14 days from the date of receipt.

2. Return Conditions

Products can only be returned if unopened, unused, and in their original packaging.
Hygiene products (soaps, deodorants, toothpastes) cannot be returned once opened.

3. Return Process

Please contact us via email: [email protected]
Return shipping costs are the responsibility of the customer, unless the product was defective or incorrect.
Refunds will be processed within 14 days after the returned goods have been received.